Payment Terms
• All payments for services must be made in accordance with the invoice issued by the Company.
• Payments may be made via bank transfer, cash, or approved digital payment methods.
• For Annual Maintenance Contracts (AMCs), payment is due 100% upfront, unless otherwise agreed in writing.
• For project-based or installation work, the standard payment schedule is:
– 50% advance payment upon order confirmation.
– 50% upon completion of work or as per mutually agreed milestones.
• Any delay in payment may result in suspension of services until outstanding dues are cleared.
• All prices are exclusive of VAT unless stated otherwise. Applicable UAE VAT will be charged.
Service Delivery
• Services will be delivered based on agreed timelines after receipt of payment or advance payment.
• If access to the site or customer cooperation is delayed, the Company will not be responsible for service interruption or extension of timelines.
Refund Policy
• Service-Based Refunds: Refunds are not applicable once the service has been initiated or manpower has been dispatched.
• Advance Payment Refunds: A refund may be issued if the customer cancels the service 48 hours before the scheduled visit, subject to admin charges.
• Non-Refundable Situations:
– Missed appointments where the customer is unavailable.
– Dissatisfaction due to reasons outside the Company’s control.
– AMC fees once the contract is activated.
• Project Cancellation: Customer will be charged for completed work and materials purchased. Remaining balance may be refunded.
• Overpayment Refunds: Overpayments will be refunded within 7–14 working days upon verification.
Refund Processing
• Approved refunds will be processed through the original method of payment unless otherwise agreed.
• Processing timelines vary depending on the bank/payment provider (typically 7–14 working days).
• The customer must provide accurate bank details for refunds.
5. Dispute Resolution
• Any disputes related to payment or refunds must be raised in writing within 7 days.
• The Company will review the case and respond within a reasonable timeframe.
• All disputes are subject to the laws of the United Arab Emirates.
