Payment & Refund Policy

Payment Terms

All payments for services must be made in accordance with the invoice issued by the Company.
Payments may be made via bank transfer, cash, or approved digital payment methods.
For Annual Maintenance Contracts (AMCs), payment is due 100% upfront, unless otherwise agreed in writing.
For project-based or installation work, the standard payment schedule is:
- 50% advance payment upon order confirmation.
- 50% upon completion of work or as per mutually agreed milestones.
Any delay in payment may result in suspension of services until outstanding dues are cleared.
All prices are exclusive of VAT unless stated otherwise. Applicable UAE VAT will be charged.

Services will be delivered based on agreed timelines after receipt of payment or advance payment.
If access to the site or customer cooperation is delayed, the Company will not be responsible for service interruption or extension of timelines.

Service-Based Refunds: Refunds are not applicable once the service has been initiated or manpower has been dispatched.
Advance Payment Refunds: A refund may be issued if the customer cancels the service 48 hours before the scheduled visit, subject to admin charges.
Non-Refundable Situations:
- Missed appointments where the customer is unavailable.
- Dissatisfaction due to reasons outside the Company’s control.
- AMC fees once the contract is activated.

Project Cancellation: Customer will be charged for completed work and materials purchased. Remaining balance may be refunded.
Overpayment Refunds: Overpayments will be refunded within 7–14 working days upon verification.

Approved refunds will be processed through the original method of payment unless otherwise agreed.
Processing timelines vary depending on the bank/payment provider (typically 7–14 working days).
The customer must provide accurate bank details for refunds.

Any disputes related to payment or refunds must be raised in writing within 7 days.
The Company will review the case and respond within a reasonable timeframe.
All disputes are subject to the laws of the United Arab Emirates.